These Terms and Conditions govern usage of Flashbet Casino services. By accessing the platform and creating an account, users agree to comply with all stated provisions. Reading these terms thoroughly ensures understanding of rights, responsibilities, and operational procedures.
Eligibility Requirements
Age Verification
All players must be eighteen years of age or older. The platform reserves the right to request identification documents verifying age at any time. Accounts created by underage individuals will be terminated immediately, with any deposited funds returned and winnings forfeited.
Jurisdictional Restrictions
Players bear responsibility for determining the legality of online gambling within their jurisdiction. The platform does not permit access from restricted territories. VPN usage to circumvent geographical restrictions constitutes grounds for account termination.
Account Limitations
Each individual may maintain only one account. Creating multiple accounts to exploit promotional offers results in closure of all accounts, forfeiture of balances, and potential permanent exclusion from the platform.
Account Registration and Security
Registration Requirements
Accurate information must be provided during registration:
- Full legal name
- Valid date of birth
- Current residential address
- Active email address
- Functioning telephone number
Providing false information violates these terms and authorises account suspension pending verification.
Account Security
Players maintain responsibility for account credentials. Sharing login details with third parties violates terms of service. Immediately report any suspected unauthorised access to customer support.
Deposits and Withdrawals
Deposit Processing
Deposits credited instantly for most payment methods. The platform reserves the right to request source-of-funds documentation for large deposits or unusual patterns.
Withdrawal Procedures
Withdrawal requests undergo processing within stated timeframes. First withdrawals require identity verification through document submission. The platform processes withdrawals to the same method used for deposits where technically possible.
Transaction Limits
| Limit Type | Standard | VIP |
|---|---|---|
| Daily Withdrawal | €10,000 | Negotiable |
| Weekly Withdrawal | €30,000 | Negotiable |
| Monthly Withdrawal | €50,000 | Negotiable |
Dormant Accounts
Accounts inactive for twelve consecutive months incur monthly administrative fees of €5 or equivalent currency balance until reactivated or depleted.
Bonus Terms
General Conditions
All promotional offers carry specific terms including wagering requirements, validity periods, and game restrictions. Bonus terms supersede general terms where conflicts arise.
Wagering Requirements
Unless otherwise specified, standard wagering requirements equal 35x bonus amounts. Wagering must complete within 30 days of bonus activation. Failure to meet requirements results in bonus and associated winnings forfeiture.
Bonus Abuse
The platform monitors for bonus abuse patterns including:
- Systematic low-risk betting strategies
- Multiple account creation
- Collusion between players
- Irregular betting patterns designed to minimise risk
Detected abuse results in bonus removal and potential account closure.
Gaming Conduct
Fair Play
Players agree to engage in fair gaming practices. Using software to gain unfair advantage, exploiting technical errors, or attempting to manipulate game outcomes constitutes serious violations.
Technical Malfunctions
In the event of technical errors, the platform reserves the right to void affected bets and restore account balances to pre-error states. Winnings resulting from clear technical malfunctions are not honoured.
Responsible Gaming
Self-Exclusion
Players may request temporary cooling-off periods or permanent self-exclusion at any time. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.
Deposit Limits
The platform supports daily, weekly, and monthly deposit limits. Limit decreases take effect immediately; increases require a 24-hour cooling-off period.
Support Resources
For gambling-related concerns, contact:
- Helpline: 0808 8020 133
- Email: support@flashbet-casino.net
- GamCare: Professional support services
- Gamblers Anonymous: Peer support network
Dispute Resolution
Internal Complaints
Lodge complaints through customer support channels. The platform investigates and responds within 14 days. Escalation to senior management available if initial resolution proves unsatisfactory.
External Mediation
Unresolved disputes may be referred to the licensing authority’s dispute resolution service. Both parties agree to abide by mediator decisions.
Amendments
The platform reserves the right to modify these terms with reasonable notice. Continued usage following amendments constitutes acceptance of revised terms. Significant changes trigger email notification to registered addresses.
Governing Law
These terms fall under the jurisdiction specified by the platform’s gaming licence. Legal proceedings arising from disputes shall occur in appropriate courts of that jurisdiction.
Contact Information
- Customer Support: Live chat available 24/7
- Email: support@flashbet-casino.net
- Postal Address: Available upon request through customer support